How to reset & restore your iPad to factory settings

You can put your iPad in recovery mode, then restore it using your computer. This will resolve most issues with your iPad by resetting it to a factory state.

 

Put your iPad in recovery mode and set it up again

1. Make sure that your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes. 
2. On a Mac with macOS Catalina, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.
3. Keep your iPad connected and wait until the recovery mode screen appears:
   • For an iPad without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button.
     
   • For an iPad with a Home button: Press and hold both the Home and the top (or side) buttons at the same time. 
     
4. Keep holding the button (or buttons) until you see the recovery mode screen:
   
5. Locate your iPad on your computer. When you see the option to Restore or Update, choose Restore. Wait while your computer downloads the software for your iPad. If the download takes more than 15 minutes and your iPad exits the recovery mode screen, let the download finish, then repeat step 3.
6. After the Update or Restore completes, set up your iPad.

 

Get more help

• Learn what to do if you see an error when you update or restore your iPad.
• You may contact AppleCare+ Support for assistance if you are not comfortable with the steps provided above. Please see the links below for more information.
  • Check AppleCare Warranty
  • AppleCare Phone Number: 1-800-APLCARE
  • Contact Apple Support