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  1. Student current status

  2. Student's reason for assistance

  3. Student solution

    To change your password and regain access to your account, please closely follow the instructions listed below:

    Visit our Password Utility webpage: https://password.lafilm.edu/ 

    You will have 4 options to choose from, as shown below:

    image

     

    Please choose the third option, the RESET option, then enter your student email on the next page.

    Afterward, follow the instructions to send verification codes to the personal contact method of your choice.

    Finally, enter a new password and complete the password reset process.

    Please allow up to 20 minutes for the system to update your account before attempting to log in again.

     

    Once you regain access to your account, please register another way to receive a verification code. In case your first method is unavailable or outdated you will have a backup option. For example, if you already have your phone, we recommend that you add your personal email address. 

     

    Thank you,

    LAFS IMT Support Team

     

     

    After following the steps above, do you still need assistance?

    To change the authentication methods on your account, please closely follow the instructions listed below:
     
    Visit our Password Utility webpage: https://password.lafilm.edu/
     
    You will see 4 options, as shown below:

    image

     

    If you know your account password, select the second option, the UPDATE option, to update your recovery information and follow the prompt on that page.

     

    Please select "I want to set up a different method" if you see the Microsoft Authenticator App authentication option as shown below:

    image

     

    You may also see the page shown below, please select "Add sign-in method" or "Change" next to the contact method you want to update:

    image

     

    Select "Phone" to add your phone number as shown below or select "Email" to add a personal email if preferred.

    image

     

    On the next screen add your personal phone number or email and select "Text me a code" and follow the prompt on that page.

     

    You may repeat this process to change or add more authentication methods.

    Thank you,

    LAFS IMT Support Team

     

     

    After following the steps above, do you still need assistance?

    IMT doesn't offer support for physical damages, but your laptop comes with support from the manufacturer.

    Please use the information below to contact the manufacturer of your computer:

     

    Apple MacBook:

    Your laptop comes with Apple Care Support, you can contact Apple directly to request a repair using this link:

    https://support.apple.com/contact

     

    Alienware:

    Your laptop comes with support, you can call them directly at this number: 1.800.254.3692

     

    MSI:

    Your laptop comes with a 3-year warranty and you can contact MSI using this link:

    https://www.msiproservice.com/

     

     

    Thank you for using the IMT self-service portal.

    You may now close this page.

    Have a great day!

    Please contact the Registrar's Office for further assistance with your issue.

    You can reach out to the Registrar by using the contact information listed below:

    Email: registrar@lafilm.edu

    Phone Number: 323.769.2490

     

    Thank you,

    LAFS IMT Support Team

     

     

    After contacting the Registrar's office and receiving assistance, do you still need IMT assistance with this issue?

    Please contact the Distribution Center (DC) Helpdesk for further assistance with your issue.

    You can reach out to DC by using the contact information listed below:

     

    Location: 6353 Sunset Blvd. (Building 2, 4th Floor)

    Hours: Monday – Friday: 8am – 5pm PST

    Email: dchelpdesk@lafilm.edu

    Phone Number: 323.769.8769

     

    Thank you for using the IMT self-service portal.

    You may now close this page.

    Have a great day!

    Please reach out to your instructor for a list of programs that you have access to in your current class and for further assistance with your software issues.

     

    You may also use the link to our knowledge base article below to directly contact the product support team for your software:

    Knowledge Base Support Article

     

    Thank you,

    LAFS IMT Support Team

     

     

    After contacting your instructor or a product support team, do you still require assistance with this issue?

    Please ensure you meet the program and time requirements for Adobe Creative Cloud access by reviewing the support page below:

    Adobe Access Support Page

    If you require access to Adobe Creative Cloud early, please reach out to your instructor to request access on your behalf.

     

    Thank you for using the IMT self-service portal.

    You may now close this page.

    Have a great day!

    Please use the support articles below to obtain assistance with accessing Outlook on your device:

     

    Accessing Microsoft Outlook online:
    https://helpdesk.lafilm.com/front/knowbaseitem.form.php?id=379

     

    Adding your email to the Mail app on macOS:
    https://helpdesk.lafilm.com/front/knowbaseitem.form.php?id=381

     

    Adding your email to the Microsoft Outlook app on macOS:
    https://helpdesk.lafilm.com/front/knowbaseitem.form.php?id=382

     

    Adding your email to the Mail app on iOS:
    https://helpdesk.lafilm.com/front/knowbaseitem.form.php?id=375

     

    Adding your email to the Microsoft Outlook app on Windows:
    https://helpdesk.lafilm.com/front/knowbaseitem.form.php?id=378

     

    Adding your email to the Microsoft Outlook app on Android:
    https://helpdesk.lafilm.com/front/knowbaseitem.form.php?id=376

     

    Thank you,

    LAFS IMT Support Team

     

     

    After reviewing the articles above, do you still need assistance?

    Please carefully re-type the following website URL into your browser: https://connect.lafilm.edu

    This should reload the website and allow you to sign in.

     

    Thank you,

    LAFS IMT Support Team

     

     

    After following the steps above, do you still need assistance?

    Access to your account may be prevented because your student account is not in an Active or Graduate status.

    You may request a one-time temporary extension of 90 days by submitting an escalation ticket.

     

    Have you previously received a 90-day extension?

    According to the provided information, you have already received a one-time temporary 90-day extension for your account.

    At this time, we cannot accommodate your extension request.

     

    Thank you for using the IMT self-service portal.

    You may now close this page.

    Have a great day.

    Thank you for using the IMT self-service portal.

    We're happy we were able to help you resolve this issue.

    You may now close this page.

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    Please fill out the requested information below and we will investigate this issue further.

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